Terms and Conditions

/Terms and Conditions
Terms and Conditions 2016-12-23T07:20:32+00:00

Please find below our terms and conditions for our cleaning service.

Pricing

  • We use national average room sizes when calculating the price.
  • The Company reserves the right to amend the initial quotation, should the Client’s original requirements change or upon inspection of the property by us.

Access

  • The Client must provide electricity and running water at the premises where the service is conducted.
  • The Client is responsible for providing access to the their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills.

Payment

  • Unless otherwise agreed in writing by the company, the account is rendered for immediate payment on the completion of the work. The Client must make payment  before the cleaner leaves the Client’s premises.

Cancellations

  • The Client can cancel the scheduled service by giving prior notice the day before the cleaning, without incurring any cancellation fees.
  • We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and well being of our operatives.
  • The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

Claims

  • No refund claims will be considered once the cleaning service has been carried out.
  • All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by the Company with details of the complaint within 24 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
  • The Client agrees to allow the Company back to re-clean and inspect any disputed areas/items before arranging a third party to carry out services.
  • In case of damage, proven to be caused by us, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement.
  • While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed. For this specific reason, The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
  • The Company may require entry to the location of the claim within 24 hours to correct the problem.
  • We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.
  • The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.
  • We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
  • Insurance Any work undertaken us is covered by a Public Liability Insurance.
  • We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.
  • Freezers must be defrosted in advance. As the timescales for defrosting will not enable us to thoroughly clean it.

Regular domestic cleaning service

  • Our customers can pay cash directly to the cleaner after each visit or with Standing Order, upon request.
  • If company account is used for payment, the client should write down their names, full address and post code of property in the reference field.
  • We require all cleaning materials, equipment and detergents to be provided by our clients.
  • All cleaning appointments should be booked for the same day and time of the week for every appointment.
  • If the customer has to cancel the service, he/she should do so at least 24 hours prior to the cleaning appointment.
  • Our minimum is 2 hours for the weekly service and 3 hours for the fortnightly service.
  • The customer is responsible for providing access to the property at the scheduled time.
  • Our company is accustomed to having our revered clients provide their cleaning maids with a spare key.